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POLICIES

Shipping Policy:

At Lutz Auto, LLC, we are committed to ensuring your order arrives as quickly and efficiently as possible. To optimize delivery times, we reserve the right to modify the shipping method from the one selected at checkout if we determine that an alternative service offers faster delivery.

Please note:

  • Any changes to the shipping service will be made with the intention of improving delivery speed, without additional costs to you.

  • The original shipping cost paid at checkout will not change.

  • Tracking information will be provided regardless of any changes to the shipping carrier or method.

We strive to deliver the best service experience, and appreciate your understanding in allowing us the flexibility to get your order to you faster when possible.

If you have any concerns or specific requirements regarding your shipment, please reach out to us.

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Return Policy:

At Lutz Auto, LLC, we want you to be completely satisfied with your purchase. If for any reason you need to return an item, please review the following guidelines:

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Return Eligibility:

  • Within 30 Days: You may return any uninstalled product in its original packaging within 30 days of the shipping date for a full refund, excluding postage and handling.

  • Within 90 Days: After 30 days and up to 90 days from the shipping date, you may return any uninstalled product in its original packaging for a refund minus a 15% restocking fee, excluding postage and handling.

  • After 90 Days: Returns beyond 90 days will be considered on a case-by-case basis, at our discretion. Please contact us to discuss your situation, and we will do our best to accommodate your request.

  • After 12 Months: We will not accept returns on any merchandise after twelve (12) months from the shipping date.

Additional Conditions:

  • Refused Packages: If you refuse a package for any reason, you will be responsible for the return shipping costs. Additionally, you will be held responsible for any missing and/or damaged merchandise upon return.

 

Please contact us at to initiate a return and obtain a Return Merchandise Authorization (RMA) number before sending back any items. Unauthorized returns will not be processed.

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Warranty Policy

At Lutz Auto, LLC, we stand by the quality of our products and are committed to providing excellent support to our customers. Please review our warranty policy below:

Lutz Auto, LLC Designed Products:

  • All products designed and manufactured by Lutz Auto, LLC are covered by a 1-year warranty from the date of purchase.

  • During the warranty period, we will repair or replace any defective product free of charge, excluding shipping costs.

  • After 1 year, warranty claims will be evaluated on a case-by-case basis. Please contact us to discuss your issue, and we will work with you to find the best possible solution.

  • Products that have been modified, damaged beyond normal wear and tear, or tampered with are not eligible for warranty.

Resold Products (Non-Lutz Auto, LLC Manufactured):

  • Any products not manufactured by Lutz Auto, LLC but resold by us are covered by a 30-day warranty from the date of purchase.

  • Beyond 30 days, you will need to refer to the manufacturer's warranty policies for any further assistance.

For all warranty claims, please contact us at [contact information] to initiate the process. Be sure to include proof of purchase and details of the issue. Shipping costs for warranty returns and replacements are the responsibility of the customer.

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Product Evolution Guarantee

At Lutz Auto, LLC, we are constantly working to enhance our proprietary parts and kits. Our goal is to make them more practical, efficient, user-friendly, reliable, and affordable whenever possible. Over time, our products may evolve as we find ways to improve them, resulting in a better, more refined version.

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This does not mean that previous versions are any less valuable. However, we believe that if we can make a product better, we should—and that’s our commitment to you.

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Here’s our promise: If you’ve purchased any Lutz Auto product and we release a superior version within 12 months from your purchase date, you’ll have the option to return your original product (in good working condition) and purchase the new version at a 25% discount.

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How it works:

  • Contact us to determine if your current product qualifies for this offer.

  • We’ll issue you a return authorization number for your original product. 

  • Once we receive the old product, we’ll send you a 25% discount code for the new one.

  • Please note: The product you return must be in good working condition. If you’re unsure whether your product meets this standard, feel free to send us some photos for review.

  • Products that have been modified, damaged beyond normal wear and tear, or tampered with are not eligible for this offer.

This is our way of ensuring you always have access to the best possible products.

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